At the AAMI show this past weekend in Baltimore, I asked Gregory S. Duncan, CBET, CHSP, chief biomedical engineer & safety officer at Children's Hospital and Research Center in Oakland, Calif, if he had any "best practices" to share with our readers. Here's what he said:

"By reviewing 'No problem found' submissions on repair work orders you can spot trends. Often, you'll find it's not a mechanical problem with the equipment and it can be corrected with customer training. Or, by observing the clinicians' use an educational session can be provided right then."

Have you tracked repair information and found the same thing? What works for you? Be sure to submit your comment and let us know.