At the recent AAMI 2014 Conference in Philadelphia earlier this month, GE Healthcare (GEHC) announced four new or enhanced services for the healthcare technology management field. According to the company, the new offerings “are designed to address … infrastructure connectivity, getting the right service parts as quickly as possible, avoiding ultrasound downtime related to damaged probes, and synthesizing data to help them optimize their assets.”
GEHC describes Clinical Engineering Technology Management (CETM) as an end-to-end infrastructure connectivity service that assists IT and clinical engineering with design, deployment, maintenance, and management of networks and devices. It is intended to help hospitals bridge the gap between their IT and CE departments by enabling collaboration between resources.
Service Shop is GEHC’s name for a new online resource that provides access to GE parts and information for medical equipment. According to the company, “It allows healthcare teams to search, verify, and order parts and accessories efficiently via any web-connected device.”
Through its ultrasound probe management program, GEHC customers can repair, replace, and manage their GE and non-GE probes. The service includes a next-day loaner program and a broad repair capability.
Finally, GEHC says it has revamped its asset-management program, iCenter, to help customers “better optimize their biomedical and diagnostic assets through its ability to find information faster and analyze data and create reports more easily.” According to the company, iCenter is its platform for future online service applications and is designed to be scalable for future needs.