12/28/06
Nearly all users of GE Healthcare’s Life Support Systems would recommend GE services to their peers, and more than 9 out of 10 would purchase those services again in the future, according to a survey conducted by Omega Management Group.
The group interviews dozens of GE customers for each quarterly report, asking about their satisfaction with the company’s parts-ordering process, technical and field-service support, depot/equipment repair, technical training, product reliability and ease of use, and overall service.
In the third quarter survey, GE ranked 96% or higher in customer satisfaction in all but one category, and 98% of those surveyed rated GE’s field-service support good, very good, or excellent in terms of response times, prompt problem resolution, and professional attitude.
