At the NCBA show in North Carolina, biomed Gordon Radke of Carolina Healthcare and I were talking about communication and getting to the root of the problem when it comes to figuring out what's wrong with a device. Gordon shared this best practice that has yielded positive results for him:

Gordon says: "The more familiar your face is, the more comfortable your customers are in asking a question, even the 'stupid' questions, which can help you figure out what's really wrong and can improve the level of patient safety in the hospital. The more confident they are in your abilities, the more the nurses can focus on their jobs, which is taking care of patients."

Have you found this too? We invite your comments and also your best practices. Send your tips to me at [email protected] and thanks!

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