In healthcare, leadership’s failure to create an effective safety culture is a contributing factor to many types of adverse events such as wrong-site surgery and delays in treatment, according to a new Sentinel Event Alert issued by The Joint Commission (TJC). The alert provides actions and resources to help healthcare organizations establish and continuously improve upon key components of safety culture during National Patient Safety Awareness Week, which takes places from March 12-18, and year-round.
Safety culture is the product of individual and group beliefs, values, attitudes, perceptions, competencies, and patterns of behavior that determine an organization’s commitment to quality and patient safety.
Insufficient support for reporting patient safety events, intimidation of staff who report events, and refusal to consistently prioritize and implement safety recommendations are some of the factors that contribute to poor safety culture, according to the Joint Commission Center for Transforming Healthcare.
“A strong safety culture begins with leadership; their behaviors and actions set the bar,” notes Ana Pujols McKee, MD, TJC’s executive vice president and chief medical officer.
“I urge all healthcare leaders to make safety culture a top priority at their healthcare organization,” she adds.“Establishing and improving safety culture is just as critical as the time and resources devoted to revenue and financial stability, system integration, and productivity–because a lack of safety culture can have serious consequences for patients, staff, and other stakeholders.”
The Sentinel Event Alert outlines 11 tenets for healthcare leaders to address safety culture, including:
- Transparent, non-punitive approaches to reporting and learning from adverse events, close calls, and unsafe conditions
- Clear, risk-based processes for recognizing and separating human error and error arising from poorly designed systems from unsafe or reckless actions
- Adoption of appropriate behaviors and championing efforts to eradicate intimidating behaviors
- Establishment, enforcement, and communication of all policies that support safety culture and the reporting of adverse events, close calls and unsafe conditions
- Recognition of care team members who report adverse events, close calls, and unsafe conditions or who have suggestions for safety improvements
- Establishment of an organizational baseline measure on safety culture performance
- Assessment of safety culture survey results from across the organization to find opportunities for improvement
- Development and implementation of unit-based quality and safety improvement initiatives in response to information gained from safety assessments and/or surveys
- Implementation of safety culture team training into quality improvement projects
- Proactive assessment of system (such as medication management and electronic health records) strengths and vulnerabilities, and prioritizing them for enhancement or improvement
- Organizational reassessment of safety culture every 18 to 24 months to review progress and sustain improvement
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