Managing service contracts in healthcare is complex, time-consuming, and often costly. Without a clear strategy, it’s easy to find yourself overwhelmed by numerous contracts, pricing inconsistencies, and service gaps.

With service contracts comprising over 50% of a typical HTM department’s budget, progressive HTM leaders are seizing the opportunity to drive efficiencies, quality and internal capabilities through strategic contract management.

In this insightful webinar, From Contract Management to Contract Mastery, industry experts Dallas Sutton (WakeMed Health) and Joan Reed (PartsSource) share how top healthcare organizations are transforming their service strategies for better outcomes. You’ll learn practical, data-backed methods to consolidate contracts, control costs, and build in-house capabilities that align with clinical goals—all while ensuring equipment reliability and patient satisfaction.

Why Watch This Webinar?

  • Reduce Costs Without Compromising Quality: Discover actionable strategies to optimize service contracts.
  • Navigate End-of-Life Equipment Challenges: Learn how to extend the life of critical equipment and avoid unexpected costs.
  • Build In-House Strength: Hear real-life examples of transitioning services in-house, with clear steps to to ensure success.
  • Data-Driven Decisions for Maximum Impact: Understand how analytics and benchmarks can guide your contract management and elevate your healthcare team’s performance.

Meet the Experts

Dallas Sutton
Manager of Clinical Engineering, WakeMed Health & Hospitals
Sutton brings 30+ years in healthcare technology management, including roles in the U.S. Air Force and the VA. His experience leading contract consolidation at WakeMed has saved millions and improved patient care.

Joan Reed
VP of Service Solutions, PartsSource
With three decades in healthcare and financial services, Reed specializes in data-driven service strategies that drive efficiency, cost savings, and clinical reliability.

Fill out the form below to watch the webinar. Don’t miss this chance to learn directly from leaders in healthcare service management and see how you can master your contract strategy today.

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