If you box up a device and send it back to the factory, you expect a little extra. Defib manufacturer Zoll Medical has a long history of backstopping biomeds in the field, and their depot shares the same building as production lines, giving Zoll unique service resources.
|The NTP 1000A, a noninvasive temporary pacemaker based on the electrophysiology research of Paul Zoll, M.D., revolutionized cardiac resuscitation when it entered the healthcare market in 1984, and presented a challenge to hospital biomeds. Nurses and doctors sometimes misunderstand the machine, and BMETs had to troubleshoot the application of the NTP more often than its electronics.
Fortunately, any on-site biomed with a question could call Steve Trainor, a technician at the Zoll Medical factory in Massachusetts who knew the NTP inside and out and was willing to take time sometimes hours to explain its concepts, describe how to test it, and help determine the proper course of action if the NTP didnt appear to work.
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