Coresystems is launching InsightLoop, an AI-powered data analytics tool for field service operations. It helps businesses improve efficiency, customer satisfaction, and environmental impact by using real-time data analysis and predictive issue resolution to optimize technician visits and spare parts usage.

“InsightLoop represents a major milestone in our mission to empower service organizations by helping them understand their operations through visualization of data, and improving their operational service efficiency through faster resolution,” said Jean-Thomas Célette, CEO of Coresystems. “We are excited to offer a solution that provides clear and concise insights that enable our clients to make data-driven decisions, ultimately allowing them to stay ahead of the curve in both the quality of their service and their cost base.”

InsightLoop helps service organizations overcome challenges with features that include:

  • With InsightLoop technicians will have the information and parts they need to fix the issue on their first visit, reducing the need for additional visits and minimizing delays.Providing technicians with accurate data and necessary spare parts can improve first-time fix rate and reduce costs for service organizations.
  • InsightLoop tackles data fragmentation in service organizations by providing a unified approach to data analysis. It streamlines data access and analysis to unlock valuable insights and optimize operations. By doing so, it reduces wasted time and resources and improves overall efficiency.
  • InsightLoop transforms the way technicians interact with data by providing real-time insights that make their jobs easier without the need for an additional app. Instead of being burdened with tedious reporting tasks, technicians can focus on delivering outstanding service. By turning raw data into actionable insights, InsightLoop helps to improve the quality of the data, and in turn, the overall efficiency of the service organization.

“InsightLoop unlocks a new standard in field service excellence and will help our clients leverage the vast amount of data they collect and use it efficiently,” said Ahmed Warreth, head of product at Coresystems. “We want to make the process of shifting to a data-driven organization quick and simple, so our clients can focus on delivering outstanding service to their customers “.