The certified integration automates work order creation via incident and case modules.
FSI, a healthcare CMMS/EAM provider, announced the availability of its certified ServiceNow integration to simplify work order routing, creation, and assignment.
For today’s hospitals and healthcare facilities, finding ways to cut costs and increase efficiency continue to be a key area of focus, while needing to adhere to more complex compliance requirements. Within facilities and clinical asset management, key integrations with broadly utilized tools like ServiceNow can help improve knowledge sharing and drive faster response times, according to a release from FSI, potentially leading to better service to internal and external customers.
“The healthcare market continues to focus on digital transformation and interoperability—on having systems that speak to each other to share data that leads to more efficient work,” says Chris Lang, vice president of product and strategy at FSI, in a release. “We’ve heard from our customers a ServiceNow integration with our platform would eliminate duplicative work while giving visibility into what’s happening at the asset level.”
ServiceNow helps organizations automate various management workflows across departments. This new integration builds a seamless sharing of data with FSI, which provides a CMMS platform designed for hospitals and healthcare facilities.
When a user submits an issue via the incident or case module in ServiceNow, the data pushes to FSI’s CMMS. It automatically triggers a work order, and the system can assign and route it to the technician as soon as it comes in.
“Advancing healthcare asset and facility management rests on the ability to automate manual tasks, to give lift to teams to focus on more strategic outputs,” says Lang in a release. “From seamless integrations with companies like ServiceNow to integrated automations, our customers can rely on our platform to deliver the tools necessary to do what they need to do, more efficiently and at a lower cost.”
The ServiceNow and FSI integration is currently available to all customers using both platforms.
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