In an article published in the October issue of Health Affairs, Mark Chassin, The Joint Commission president and CEO, wrote that healthcare cannot be made safer until progress is made in dealing with the overuse of health services, process improvement tools, and organizational culture.

Chassin contends that improvements in safety must be based on three key broader strategies. First, providers must work to reduce unnecessary medical treatments and procedures. Second, hospitals must adopt total quality management practices such as Six Sigma to measure and improve performance. Third, healthcare facilities must inculcate a culture of safety and accountability.

Read more about the article on The Joint Commission Website.