A side-by-side look at companies offering medical equipment maintenance and repair.
Third-party medical equipment service companies provide maintenance, repair, and technical support for healthcare facilities as an alternative or supplement to OEM and in-house service. This guide compares companies based on their equipment expertise, services offered, geographic coverage, technician qualifications, service agreements, and response times.
43 Oncology
Ampronix Medical Imaging Technology
Brown’s Medical Imaging
Innovatus Imaging
ISS Solutions, Inc
Medical Maintenance
Ozark Biomedical
Renew Biomedical Services, LLC
Renovo Solutions
Southern Linac
Trimedx
(Use scroll bar at the bottom of the guide to view all entries.)
| Company name: | 43 Oncology | Ampronix Medical Imaging Technology | Brown’s Medical Imaging | Innovatus Imaging | ISS Solutions, Inc | Medical Maintenance | Ozark Biomedical | Renew Biomedical Services, LLC | Renovo Solutions | Southern Linac | Trimedx |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Website: | 43oncology.com | ampronix.com | brownsmedical.com | innovatusimaging.com | ISSsolutions.com | medicalmaintenance.com | ozarkbiomedical.com | renewbiomedical.com | renovo1.com | southernlinac.com | trimedx.com |
| Years in business: | 1 | 44 | 30+ | 8 (30+ as legacy companies) | 54 | 44 | 28 | 12 | 19 | 17 | 28+ |
| Geographic service area: | National | Domestically within the US and in 154-plus countries | National | Global | United States | Southeast to nationwide, depending on product line | International | USA | USA | Gulf South | Services provided in 39 states and Washington DC |
| Service scope (individual devices or entire fleets): | Individual devices, entire fleets | Individual devices | Individual devices, entire fleets | Individual devices | Individual devices, entire fleets | Individual devices, entire fleets | Individual devices | Individual devices, entire fleets | Individual devices, entire fleets | Individual devices, entire fleets | Entire fleets |
| Equipment manufacturers supported: | Varian Medical Systems, Elekta, Siemens, GE HealthCare, Philips | Barco, Sony, Stryker, GE, Elo, Karl Storz, LG, and many more | All major manufacturers | Philips, GE, Siemens, Fuji/Sonosite, Canon/Toshiba, Hitachi | All manufacturers supported | Midmark, MTI, Tuttnauer, Infinium, Hydroworx, Hudson Aquatics, Mindray, Edan, GE HealthCare, DJO Chattanooga, B.Braun, Baxter, Life Fitness, Whitehall, Burton Medical, Medical Illumination, Aspen Surgical Bovie, and many more | Beckman/Coulter, Drucker, Thermo/Fisher, and many more | Eitan, Defibtech, Ferno, Zoll, Stryker, Physio-Control, Inovytec | GE, SIEMENS, Philips, Olympus, Storz, Stryker, Fuji, Canon, Steris, and numerous others | Varian (Siemens) | All manufacturers |
| Which types of medical equipment does your company service?: | Linacs, MRI, CT, PET CT, cath lab | Medical displays (LCD, LED, 4K, surgical, cath lab, diagnostic 2MP-12MP), cath lab monitors, patient monitors, cameras, video printers, DVD recorders, and light sources | CT, MR, PET/CT, RF, mammo, X-ray, ultrasound, cath, injectors, mobiles/modulars, and more | Ultrasound probes, MRI coils | All equipment types supported with few exceptions | Diagnostic ultrasound, cardiac diagnostics, procedure and surgical tables, lighting, IV systems, aquatic treadmill systems, depot-level electronics | Centrifuges | Defibrillators, EKG machines, vitals signs monitors, infusion pumps, stretchers, automated CPR devices, ventilators, AEDs, oxygen concentrators | Supports most makes and models of biomedical and imaging equipment | CT, CBCT, MV imaging, MV beam, linear accelerators | Imaging, surgery/ perioperative, lab, and biomedical equipment |
| Which services does your company provide?: | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, equipment installation and/or removal, technical support and troubleshooting, replacement parts supply, refurbished linac sales | Preventive maintenance, corrective maintenance and repair, calibration, depot repair, technical support and troubleshooting | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, equipment installation and/or removal, technical support and troubleshooting, on-site staffing support, remote monitoring, rental, sale | Preventive maintenance, corrective maintenance and repair, equipment inspections and testing, depot repair, technical support and troubleshooting | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, depot repair, equipment installation and/or removal, technical support and troubleshooting, on-site staffing support, CMMS application consulting and support | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, depot repair, equipment installation and/or removal, technical support and troubleshooting | Corrective maintenance and repair, depot repair, technical support and troubleshooting | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, depot repair, technical support and troubleshooting, on-site staffing support | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, depot repair, equipment installation and/or removal, technical support and troubleshooting, on-site staffing support, IT, cybersecurity, capital equipment replacement planning | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, depot repair, equipment installation and/or removal, technical support and troubleshooting | Preventive maintenance, corrective maintenance and repair, emergency/on-demand service, equipment inspections and testing, calibration, technical support and troubleshooting, on-site staffing support. Asset disposition, equipment auctions, facility closure support, and equipment advisory through Centurion Service Group. |
| Service availability: | Standard business hours, extended hours, 24/7 emergency support, weekend service | Standard business hours | Standard business hours, extended hours, 24/7 emergency support, weekend service | Standard business hours | Standard business hours, extended hours, 24/7 emergency support, weekend service | Standard business hours, extended hours, 24/7 emergency support | Standard business hours | Standard business hours, extended hours, 24/7 emergency support | Standard business hours, extended hours, 24/7 emergency support, weekend service | Standard business hours, extended hours, 24/7 emergency support, weekend service | Standard business hours, extended hours, 24/7 emergency support, weekend service |
| Service delivery: | On-site, depot/mail-in repair, remote support | Depot/mail-in repair | On-site, remote support | Depot/mail-in repair | On-site | On-site service, depot/mail-in repair, remote support | Depot/mail-in repair, remote support | On-site services, depot/mail-in repair | On-site, depot/mail in repair, remote support | On-site, depot/mail in repair, remote support | On-site service |
| Technician training and qualifications: | CBET, OEM-provided technical training | OEM-provided technical training, other specialized equipment training | OEM-provided technical training, other specialized equipment training | Other specialized equipment training | CBET, CRES, OEM-provided technical training, other specialized equipment training | CBET, ISCET biomedical journeyman, ETA CET | CBET, OEM-provided technical training, other specialized equipment training | CBET, CABT, CHTM | CBET, CRES, OEM-provided technical training, other specialized equipment training | OEM-provided technical training | CBET, CRES, OEM-specific technical training, other specialized equipment training, and additional training through Trimedx University |
| Does your company employ its own field service technicians, use subcontractors, or both?: | Company-employed field service technicians | Company-employed field service technicians | Both | Company-employed field service technicians | Both | Company-employed field service technicians | Both | Company-employed field service technicians | Both | Company-employed field service technicians | Company-employed field service technicians |
| Which service agreement options does your company offer?: | Time and materials, preventive maintenance-only contracts, full-service maintenance agreements, on-demand service without a contract | Multivendor service agreements, on-demand service without a contract | Time and materials, preventive maintenance-only contracts, full-service maintenance agreements, multivendor service agreements, on-demand service without a contract, other options | Time and materials | Time and materials, preventive maintenance-only contracts, full-service maintenance agreements, multivendor service agreements, on-demand service without a contract, turnkey clinical asset management programs | Time and materials, preventive maintenance-only contracts, full-service maintenance agreements, multivendor service agreements, on-demand service without a contract | On-demand service without a contract | Preventive maintenance-only contracts, full-service maintenance agreements, on-demand service without a contract | Time and materials, preventive maintenance-only contracts, full-service maintenance agreements, multivendor service agreements, on-demand service without a contract, field service, on-demand staffing | Time and materials, preventive maintenance-only contracts, full-service maintenance agreements, on-demand service without a contract | Full-service maintenance agreements, multivendor service agreements |
| Response times: | Onsite typically within 60 minutes | Rush repair services offered where a unit is repaired and shipped back out within 24 hours (based on parts availability) | Typically four hours or less depending on contract terms and geography | N/A | Maximum four-hour emergency onsite response for contracted clients | Typically same business day for first contact | No on-site services provided | Responses within 24 hours; onsite depends on parts needed for service and geographic location | Response times are decided to meet the needs of each site | Same day for most sites, will fly out to other sites | Within 60 minutes; priority calls within 30 minutes, based on Trimedx standard service-level agreements |
| Which service performance metrics does your company regularly report to customers?: | Response time, repair turnaround time, first-time fix rate, preventive maintenance completion rate, equipment uptime | Repair turnaround time | Response time, repair turnaround time, first-time fix rate, preventive maintenance completion rate, equipment uptime | Repair turnaround time, first-time fix rate, warranty rate, DOA rate | Response time, repair turnaround time, first-time fix rate, preventive maintenance completion rate, equipment uptime | Response time, repair turnaround time, preventive maintenance completion rate | Repair turnaround time | Response time, repair turnaround time, first-time fix rate, preventive maintenance completion rate, equipment uptime | Response time, repair turnaround time, first-time fix rate, preventive maintenance completion rate, equipment uptime, mean time between failure, others | Response time, repair turnaround time, preventive maintenance completion rate, equipment uptime | Response time, repair turnaround time, preventive maintenance completion rate, equipment uptime |
| How do you provide service documentation to customers?: | Written service report per visit, emailed as PDF. Records available in customer-specified format for CMMS import on request | Service records offered based on request | Documentation provided to customer in desired format | Provided via secure online ClientPortal | Paperless, with immediate generation of emails including a base PDF copy of service orders, followed by detailed, managerially reviewed reports | Service invoices | Service reports are provided with all devices; physical copies and electronic copies are stored in our proprietary customer portal system, RAMS. | Clients have access to RENOVOLive CMMS and full transparent access to cost and operational information | We have a custom FSR, PMI, and issue tracking software we are rolling out this year | TMX Maintain—part of the TMX platform—includes RSQ, a CMMS that centralizes service records and delivers insights through Clinical Asset Informatics | |
| Do you provide cybersecurity-related support for network-connected medical equipment?: | No | No | BMI works closely with the facility’s IT team to ensure systems are integrated completely into the facility’s cybersecurity plan and protocols. | N/A | Yes | No | N/A | N/A | Yes, RENOVOSecure Cybersecurity program ensures connected medical devices are protected. | No | Yes, TMX Protect identifies device risk, prioritizes threats, and guides remediation with dynamic risk scoring, expert support, and AI-driven insights. |
| Do you provide technical training or knowledge transfer to in-house HTM personnel?: | Collaborative first- and second-call systems to include continuing education to in-house staff. Based on arrangement | Biomed support and technical guidance provided to help in-house HTM teams | Upon request | Yes, on-site and virtual training | Training and knowledge transfer can be provided when included in a customized HTM client support program. | Yes, on products we develop or sell. We offer service and clinical training. | N/A | No | No | Not provided | No |
| Contact for service: | 844-434-3662 [email protected] | 949-273-8000 [email protected] | 800-701-9729 [email protected] | 844-687-5100 [email protected] | 570-498-5608 [email protected] | 678-380-1511 [email protected] | 800-457-7576 [email protected] | 844-425-0987 [email protected] | 402-968-6858 [email protected] | 985-215-1637 [email protected] | 877-TRIMEDX [email protected] |
Last updated November 2026.
Information for this guide is based on data submitted by third-party service companies. 24×7 strives for accuracy in all data but cannot be held responsible for claims made by marketers. All third-party service companies get one listing at no charge. Advertisers are offered priority listings. All third-party service companies may not be included. Email [email protected] to be considered for the next update.
