In locations around the world, MEDRAD Multi Vendor Service (MVS), Pittsburgh, offers depot-based repair and replacement options for MRI coils and ultrasound transducers from a broad range of makes and models. More than 250 field-based personnel provide comprehensive field-based service on dry imagers and CR systems.
The company also offers its TotalRepair solution, which guarantees probe repair and sets a worst-case scenario price up front to help facilities reduce costs associated with probe exchanges and replacements. MVS has included 60 of the most popular probe models to the program’s list, including some TEE and 3D/4D probes.
Conquest Imaging, Stockton, Calif, offers ultrasound parts, probes, probe repair—including TEE (with free next-day loaners)—service, training, and free 24/7 technical support. Customers can select from more than 30,000 in-stock reconditioned parts and probes from GE, Philips, ATL, HP, Sonos, and HDI that meet manufacturer specifications and are available for next-day delivery.
The company also provides ultrasound service to customers in California, Arizona, and Chicago, and offers ultrasound training either on-site at hospitals or at its corporate office. Training course offerings include certified training on a variety of Philips, GE, and Siemens equipment, as well as classes in basic ultrasound, networking and DICOM, and preventive maintenance for multivendor systems and portables.
PartsSource, Aurora, Ohio, a multimanufacturer, multimodality alternative parts supplier, supports imaging and biomedical equipment parts requests for hospital equipment. The company offers parts support for 2,500 makes, models, and modalities of hospital equipment, and aggregates suppliers in ePartsFinder, a patented Web portal that can enhance your department’s efficiency while reducing the cost of medical replacement parts procurement. The company’s associates scan warehouse inventory for stock and search vendors on the open market for pricing options if the requested items are not in stock. With ePartsFinder you can monitor your replacement parts purchasing process from start to finish.
AllParts Medical, Nashville, Tenn, provides a variety of nonservice-related offerings associated with diagnostic imaging equipment, and carries more than 18,000 line items from various manufacturers, including GE, Philips, Siemens, and Toshiba. Parts are functionally tested and evaluated on the company’s quality assurance bay prior to shipment. It offers a 90-day warranty on all inventory items, which AllParts can ship for same-day delivery if needed.
The company also offers 24/7 technical support; on-site, hands-on technical training; and equipment installation and deinstallation. Its new facility has expanded the company’s diagnostic imaging service capabilities, and it now includes more than 30 parts testing systems and a new training room.