Mark Villanova of Dedicated Computing sees service as a competition. He shares with Embedded Computer Design how manufacturers can win at providing remote medical device service, including carefully observing the reliability of products and rating responsiveness and ease of access to support: 

When system uptime is everything, embracing a remote diagnostics strategy is a competitive necessity. It is also a bold undertaking, keeping management and engineering teams stepping cautiously, yet open to service partnerships and strategies that can raise their stature as service provider.

What steps are necessary in designing remote service models, and as importantly, how can manufacturers define success? A stepped approach, illustrated by one manufacturer’s real-world experience, removes the fear, sets expectations, and positions leaders for long-term rewards.

Read more at Embedded Computer Design