The new healthcare technology management facility in Kolkata is equipped with six specialized labs to support the maintenance of up to 500,000 medical devices.
Summary:
Sodexo India has launched a new Healthcare Technology Management (HTM) facility in Kolkata to maintain up to 500,000 medical devices. The facility includes six specialized labs and employs over 270 technical professionals. It will serve government hospitals, diagnostic centers, and medical colleges in the Presidency region, Burdwan, and Jalpaiguri, promising 99% equipment uptime.
Key Takeaways:
- The new facility features six specialized labs (electro-technical, pressure/acceleration/speed, QA testing, mass/volume, thermal, and in-house repair) supported by a warehouse and partnerships with original equipment manufacturers.
- Sodexo has implemented a paperless digital solution that provides healthcare providers with real-time updates on equipment status and automated maintenance scheduling based on regulations.
- Since launching HTM services in 2017, Sodexo has expanded to nine Indian states and currently maintains over 80,000 medical devices across 1,500 locations in 28 districts through its partnership with HITES.
With the increasing reliance on sophisticated medical technology, regular and efficient maintenance of biomedical equipment has become critical to ensure optimized healthcare outcomes for patients. In response to this growing need, Sodexo India has inaugurated a new, healthcare technology management (HTM) facility in Kolkata, equipped with specialized labs to support the maintenance of up to 500,000 medical devices.
Featuring six specialized labs, supported by a dedicated team of more than 270 technical professionals and backed by a network and partnerships with original equipment manufacturers, this facility is designed to enhance the service efficiency for advanced testing, repair, and maintenance capabilities across a range of biomedical equipment.
With the new facility, Sodexo says in a news release that it will ensure a 99% uptime, “delivering on its promise of reliable service and minimizing equipment downtime, providing the much-needed support to healthcare providers.”
The new facility will cover all public health care setups, namely government hospitals, small and medium diagnostics centers, and medical colleges in the Presidency region, Burdwan, and Jalpaiguri. Additionally, it will enable Sodexo to scale up its HTM operations and support the expansion of biomedical equipment maintenance in other markets.
“Our expansion of HTM operations in the state underscores our commitment to ensuring optimal performance of critical healthcare equipments and supporting the healthcare providers to improve patient care,” says Sharad Misra, chief operating officer at Sodexo Health & Care, in a release. “Our expertise in digitalizing end-to-end maintenance cycle of medical equipment (ie, tagging, tracking, service, repair, and maintenance) has helped healthcare providers to adapt a preventive approach to maintenance of medical equipment and assets, which is crucial to effective patient care.”
Features of the New Facility
Features of Sodexo’s Kolkata HTM office include:
- Specialized labs: Sodexo has established advanced repair labs and spare depots for improving equipment uptime. There are six specialized labs catering to a range of healthcare equipment and devices: an electro-technical lab; pressure, acceleration, and speed lab; QA testing lab; mass and volume lab; thermal lab; in-house repair lab, as well as a warehouse. A network and partnership with OEMs ensures the availability of critical components with minimum turnaround time from its central warehouse.
- Paperless and digital solution: Sodexo’s HTM digital solution is designed to help healthcare providers instantly access inventory status, real-time updates on complaints, and automatic scheduling as per regulations. Customizable digital MIS dashboard facilitates end-to-end service delivery with an overview of complete equipment lifecycle.
- Dedicated technical team: Sodexo’s on-site and central pool of experts are trained to handle all types of equipment. The new facility employs over 270-plus technical staff, including engineers, 80-plus subject matter experts, health and safety certified experts for quality and excellence, supporting all audits and accreditation.
Sodexo HTM runs on a CMMS technology platform supported by a fully equipped lab with a variety of spares and accessories to ensure repair and maintenance by expert biomedical technicians. This includes keeping track of assets, improving equipment uptime and availability, and reducing total cost of ownership for the hospital management.
Launched in 2017, Sodexo HTM services are currently operational in nine states: West Bengal, Uttar Pradesh, Bihar, Odisha, Assam, Maharashtra, Andhra Pradesh, Punjab and Jharkhand. Currently, through its partnership with HITES, Sodexo has been delivering asset maintenance and management of 80,000-plus pieces of medical equipment at 1,500 site locations in 28 districts, of which West Bengal is the largest contract through HITES.
Photo caption: Sodexo inaugurates a new HTM facility in India.
Photo credit: Sodexo
