The Joint Commission Center for Transforming Healthcare welcomes David Grazman, PhD, as its new engagement director, effective immediately. In this leadership position, Grazman will oversee business development of the center’s offerings including Robust Process Improvement (RPI) training for healthcare organizations and providers, focused on creating sustainable solutions to some of healthcare’s most critical quality and safety problems.

Grazman brings 20 years of healthcare experience in consulting, teaching, general management, marketing and sales, business development, strategic planning and new product planning to the center. His expertise will advance the center’s initiatives to help the nation’s leading hospitals and health systems build and strengthen their systems and structures to transform into high reliability organizations, by providing healthcare that is consistently excellent and safe.

Grazman was previously global product manager of safe health design consulting for Joint Commission Resources, Inc. and Joint Commission International, affiliates of The Joint Commission. As part of a Joint Commission enterprise-wide customer engagement effort, he helped create prototypes of the model the Center offers to healthcare organizations looking to establish internal RPI programs.

“David, a longtime champion of the center’s high reliability mission, will be instrumental in introducing new audiences to all of the resources and ways by which the center works with healthcare organizations across the country to improve patient safety and quality of care,” says Anne Marie Benedicto, MPP, MPH, vice president, the Joint Commission Center for Transforming Healthcare. “The center looks forward to working with David to help healthcare organizations on their journey to high reliability.”

Grazman also previously held leadership positions with TeleTracking Technologies and The Advisory Board Company’s H*Works Consulting Division, where he directed delivery and management of consulting engagements for hospital clients. In addition, he has healthcare management experience as the former executive director of Heartland Health Outreach, Inc., a Federally Qualified Health Center that delivers medical, dental, mental health, and substance abuse services to Chicago’s homeless population.