Lately, we had a call for a Philips iU22 unit. During operation, the display will go black and a floating message saying, "Going into Sleep Mode" will be displayed. Then the system shuts off and needs to be restarted. And it only happens intermittently. Need some advice. Thanks.

This is a complicated issue. If the system is an A or B hardware revision, it may be that the standby batteries are low, the platform power supply may be failing, or the AVIO-RIP could be failing. If the system is a higher revision, make sure the standby feature is disabled.

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