By 2022, hospitals and healthcare systems in North America will purchase 14.5% of their service parts, devices, accessories and supplies online. To meet this growing demand, GE Healthcare has increased its inventory of multi-vendor parts available on GE Healthcare Service Shop, which were on display from June 7-10 at AAMI Exchange 2019.
“Our customers want an OEM who can supply multi-vendor support,” says Tim Erickson, GM, global asset returns, GE Healthcare. “They are looking for a long-term relationship with a company whose processes they already trust and rely on. The increased inventory of multi-vendor parts available through the service shop is another step in helping meet that need.”
GE Healthcare customers report saving nearly 300,000 minutes sourcing parts through the GE Healthcare service shop versus ordering via phone. GE Healthcare recently sold its 730,000th item on service shop.
With a GE Healthcare service parts, accessories and supplies catalog, expanding the online shop to offer additional multi-vendor imaging parts provides more selection for customers, GE Healthcare officials say. This increase in multi-vendor inventory will add to the site’s existing $1.5 billion in parts and accessories inventory, and the 6,000 parts it distributes daily from more than 50 distribution centers across the United States and Canada.
Moreover, parts available on GE Healthcare Service Shop that are purchased directly from GE Healthcare come with a warranty and are tested for quality and reliability to help ensure a low failure on arrival rate.
“Equipment maintenance, service, and uptime are important to a provider’s ability to provide high-quality patient care,” says Rob Reilly, vice president and general manager, U.S. & Canada service. “The increased inventory of multi-vendor parts available on the service shop helps providers focus on patient care by delivering GE Healthcare OEM and multi-vendor parts where and when they are needed.”
Featured image: GE service shop, courtesy of GE Healthcare newsroom.