Toshiba America Medical Systems has launched a comprehensive system and service management solution designed to maximize imaging system uptime and improve productivity. Toshiba will showcase its new service approach, known as 360° Reliance, at this year’s Radiological Society of North America (RSNA) annual meeting in Chicago, November 29–December 4, 2015.

The service offering reportedly combines personalized attention and new technology solutions to ensure system performance. One of the solution’s key features is 360° Connect, a customer portal that makes it easier to access system information, track preventative maintenance, submit service requests, manage reports electronically, and navigate the audit process.

The system also includes Vitality XT, a solution for managing the acquisition protocols, radiation dose, and utilization of Toshiba CT scanners across an enterprise to help drive standardization and safety; Envision 360, an interactive, real-time customizable 3D site-planning tool to reduce room design time and ensure optimal space utilization; and InnerVision Plus, a remote diagnostic system that provides early detection of potential issues by allowing service engineers and applications specialists to see what is occurring on their imaging systems around the clock.

Toshiba reports that 360° Reliance also features the InTouch Center, Toshiba’s customer service network, which provides rapid, centralized 24-hour responses to solve problems as soon as they arise. DICOM/IHE Integration also facilitates easy integration in the widest variety of network environments, complying with DICOM and IHE standards.

For more information, visit Toshiba at RSNA in booth #7336, North Hall. More information is also available on the Toshiba America website.