Tustin, Calif.-based Canon Medical Systems USA, Inc., has earned a top award for XR R&F service according to data gathered during IMV’s 2020 ServiceTrak customer surveys. The award is given to imaging system providers that receive the highest percentage of highly satisfied customer responses. 

“It is an honor to add this XR R&F award to the CT and MR recognitions we received late last year,” says Dominic Smith, vice president, Service Field and Sales. “Now, more than ever, it is critical that all vendors take care of their customers to the best of their abilities. We appreciate our customers’ loyalty and continued confidence in our ability to offer tools and system uptime to help them best serve their patients.”

According to IMV, Canon Medical’s R&F service outperformed other vendors in the areas of overall service performance, service follow up, availability of replacement parts, OEM preventative maintenance, and effective escalation. IMV is one of the leading market research and business intelligence providers to the diagnostic imaging industry.