This week we welcome a best practice from Alan Gresch, the director of corporate clinical engineering, system logistics, at Aurora Health Care in Milwaukee. Alan recently shared one of his best practices for helping departments achieve excellence—and it’s all about honesty and commitment.

From Alan: “Be honest. As hard as those conversations might be, be honest with staff in all areas of performance. If there’s an area where they need further development, identify those things and put together a plan to facilitate it. If you don’t do that, you aren’t committed to that development and you allow people to be less than they’re capable of, and it promotes mediocrity rather than excellence.”

Our sincere thanks to Alan for sharing his wise words. Now, we’d like to know how you have supported and strengthened your staff, or what has a manager done that helped you? We can all benefit so share your ideas here.



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