MD Buyline, Dallas, an independent medical technology and informatics intelligence company, has ranked GE Healthcare number one for the second, consecutive quarter in its report on bone-mineral-densitometry equipment.

The company’s Lunar bone-mineral-densitometry services and products—which help physicians measure bone-mineral density—upped past scores with a 97% satisfaction rate from customers, the highest, overall-composite rating from the 3,200-plus hospital-members network.
What help spurred the progress:

•    A dedicated, bone-mineral-densitometry online support-center staff in Madison, Wis, who answer customer calls in less than 20 seconds.
•    Being able to diagnose and support service and applications queries remotely with the GE InSite ExC platform’s connectivity, which helps deliver remote fixes in 15 minutes or less up to 87% of the time.
•    Dedicated field engineers who are certified annually on the equipment hardware and software applications.

MD Buyline maintains an online database on medical capital and informatics purchasing, discounting, user feedback, and vendor information. Hospital members have instant online access to tools and services. Data is culled from vendor quotations submitted by members; interviews with real users; clinical-site visits; trade shows; factory tours; and vendor demonstrations.