The San Antonio health system will use a service-based model to standardize monitoring across its facilities and improve alarm management.
University Health in San Antonio has entered a contract with Royal Philips to modernize and standardize its patient monitoring systems through a service-based model.
The collaboration transitions University Health to an integrated monitoring platform designed to support clinical workflows, alarm management initiatives, and data-driven decision-making. The model provides a foundation for patient care across all University Health locations.
A central component of the agreement is the establishment of a centralized hub for continuous remote telemetry monitoring. This unit integrates with hospital systems to support clinical decisions by replacing manual processes with automated alarm management and communication workflows. The system is designed to filter non-actionable alarms, improve response times, and enhance care team collaboration.
“University Health plays a critical role in serving our growing community, and this investment reflects our commitment to delivering safe, high-quality care supported by modern technology,” says Bill Phillips, University Health chief operating officer, in a release. “By moving to a standardized enterprise monitoring platform, we’re equipping our care teams with continuous, actionable insights while laying the groundwork for improved alarm management, analytics and future innovation.”
The monitoring platform will be deployed across intensive care units, operating rooms, procedural areas, and specialty services. The system includes bedside monitors, transport monitors, and wearable sensors for uninterrupted patient observation throughout the hospital. At the core of the system is a patient information center that unifies monitoring data, clinical decision support, early warning scoring, and algorithms to give caregivers a view of each patient.
The platform also includes tools to help teams optimize alarm performance and identify actionable insights from patient data.
“Healthcare systems are increasingly seeking flexible, long-term partnerships that go beyond equipment replacement,” says Julia Strandberg, chief business leader, connected care, Philips, in a release. “Through [Philips’ Enterprise Monitoring as a Service model], we are supporting University Health in San Antonio with a predictable, scalable model that unlocks continuous innovation, strengthens alarm management initiatives, all while reducing the burden of technology lifecycle management. Most importantly, this approach equips clinicians with the infrastructure they need to deliver safe, high-quality care.”
Photo caption: University Health Women’s & Children’s Hospital
Photo credit: Philips
