Support services include technical assistance, remote setup, and ongoing system checks for temperature-sensitive assets.
The Dickson Company, specializing in environmental monitoring solutions, has launched TotalCare and TotalCare Plus, a new 24/7 global support program designed to ensure the continuous protection of temperature-sensitive assets.
Total Care and TotalCare Plus provide around-the-clock hotline assistance, with additional features offered for TotalCare Plus.
“At Dickson we recognize that system uptime and uninterrupted operations are essential in safeguarding assets and ensuring regulatory compliance. With TotalCare and TotalCare Plus, we’re delivering on our commitment to provide reliable, expert support—no matter the time of day or location—so our valued customers can focus on their most critical priorities,” says Rick Weiler, president and CEO of The Dickson Company, in a release.
Program Offerings
TotalCare offers a dedicated hotline staffed by trained technical professionals who can address urgent needs, troubleshoot system alerts, and minimize downtime.
TotalCare Plus offers unlimited remote setup, with streamlined assistance for new logger installations; on-demand remote training, with flexible training sessions to keep teams up-to-date on best practices and system operations; semi-annual health checks, with regular evaluations of logger functionality, alarm settings, user configurations, and more; software updates and validation documentation, offering support for installations, troubleshooting, and documentation of software updates, and an extended two-year warranty on data loggers and gateways.
“With TotalCare and TotalCare Plus, Dickson reinforces its position as a global partner for organizations that rely on critical environmental data to maintain compliance and safety,” according to a release from the company.
Photo credit: The Dickson Company
