Medical devices are complex equipment that take time and skill to maintain. It’s the primary reason the U.S. military is now piloting a new program that gives soldiers like Chief Warrant Officer 2 Fernando Diaz, firsthand training and experience on how to work on these devices.
Experts at the U.S. Army Medical Materiel Agency’s Medical Maintenance Operations Divisions, or MMODs, have been piloting a new “telemaintenance” program, where depot-level maintainers connect with field-level Soldiers through virtual channels to assist in troubleshooting issues and training to maintain complex medical devices.
The telemaintenance pilot program will test systems currently available to communicate using video teleconferencing systems, like Microsoft A365 and Department of Defense Global Video Services.
“Now, we have that depot-level support right there at our desk, at our workbench,” said Diaz, with the 51st Medical Logistics Company based at Fort Bragg, North Carolina.
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