Summary: Compass One Healthcare and Press Ganey extended their partnership for another three years to enhance the patient experience. This collaboration focuses on data-driven best practices and insights across various healthcare support services, including environmental services.

Key Takeaways:

  • Extended Partnership: Compass One Healthcare and Press Ganey have extended their partnership for three more years to improve the patient experience.
  • Focus Areas: The collaboration has produced reports on cleanliness, nurse support, patient safety, and environmental services, driving best practices in healthcare.

Compass One Healthcare and Press Ganey have announced that they are extending their exclusive partnership focused on identifying industry best practices to elevate the patient experience for another three years.

Achievements So Far

The partnership has so far resulted in the development of quantitative and qualitative reports focused on:

  • Defining Key Drivers of Cleanliness in the Ambulatory Surgical and Perioperative Setting
  • Helping Nurses Heal eBook
  • The influence of EVS, FANS outcomes on Patient Safety and Loyalty
  • Food for Thought: Maximizing the Positive Impact Food Can Have on a Patient’s Stay
  • Environmental Services: Delivering on the Patient-Centered Promise

“For almost a decade, Compass One and Press Ganey have been partners in leading the conversation about how hospital systems can prioritize and elevate the patient experience,” says Dusty Deringer, PhD, Compass One’s vice president of patient experience.

“From examining best practices for supporting nurses and reducing turnover to analysis focused on the patient’s perception of clean and quality of food, our collaboration has moved the industry forward and provided an unmatched source of knowledge and insights for health systems across the country,” Deringer adds.

Expanded Partnership Goals

The newly extended exclusive partnership will allow for expanded access to data and analytics to enable Compass One to further enhance the wide range of support services it offers to hospital systems, including food and nutrition, environmental services, patient transportation, patient observation, healthcare technology, sterile processing, and facilities management.

“Press Ganey specializes in turning data into insights, and insights into stories that change healthcare,” said Charles Hagood, President of Strategic Consulting at Press Ganey. “By working with Compass One, an industry leader in patient support services, we’ve been able to use an extensive array of data to develop best practices and guidance that provide hospital systems across the country with the valuable tools and insights they need to deliver a better patient experience throughout the healthcare journey.”

Future Focus Areas

Press Ganey and Compass One will continue to work together, leveraging data and analytics to generate e-books and other content to drive the conversation around the patient experience. An important focus of the partnership going forward will also be investing in training and developing Compass One talent, including a newly developed learning academy centered on process improvement.