The new mobile experience connects technicians, clinical staff, and hospital leaders on a single platform to help accelerate issue resolution and improve visibility across medical equipment service.
Intelas, Compass Healthcare’s healthcare technology management (HTM) brand, has launched TeamCHAMPS, a new mobile experience designed to simplify medical equipment service and strengthen day-to-day communication.
TeamCHAMPS connects hospital clinicians, administrators, and HTM technicians through a shared, real-time workflow designed to support faster request submission, clearer status visibility, and more consistent coordination from request to resolution.
“HTM plays a critical role in the patient experience, and every minute of equipment downtime creates a ripple effect across a hospital,” says Jim Cheek, president of Intelas, in a release. “We developed TeamCHAMPS to bring clarity and confidence to the equipment lifecycle. By connecting the nurse at the bedside with the technician in the field on a single, intuitive platform, we are helping our partners minimize clinical disruption, improve asset performance, and empower care teams to focus on what they do best: patient care.”
TeamCHAMPS is designed to reduce equipment downtime and give time back to patient-facing caregivers. Instead of tracking down phone numbers or logging into desktop systems, clinical staff can use TeamCHAMPS to instantly report an issue by scanning an equipment barcode and describing the problem—eliminating manual entry and follow-up, according to a release from the company. The request is automatically routed to an Intelas technician, creating a work order complete with the device’s location, history, and AI-driven service guidance.
The application, which is part of Intelas’ TechCONNECT platform, uses AI to analyze the reported issue against historical data, manufacturer manuals, and previous resolutions for similar problems. This provides the responding technician with a recommended repair path and parts list before they even arrive, dramatically increasing the likelihood of a first-trip resolution.
“The future of HTM is about moving from a reactive, service-centric function to a proactive, data-driven discipline,” says Dan Miles, vice president of information technology at Intelas, in a release. “TechCONNECT is more than a work order tool. It’s part of a connected ecosystem that enhances our technicians’ expertise with AI-powered insights and empowers clinical staff with real-time visibility. By unifying people, data, and processes, we are building a more resilient, transparent, and reliable healthcare environment.”
TechCONNECT connects the people requesting service with the teams delivering it.
Photo caption: TeamCHAMPS connects hospital clinicians, administrators, and HTM technicians through a shared, real-time workflow designed to support faster request submission, clearer status visibility, and more consistent coordination from request to resolution.
Photo credit: Intelas
