A Fortune 500 medical device company expanded its ProntoForms service subscription to help service the installation and preventive maintenance of over 4,000 unique medical devices, including MRIs.
The medical device company expanded their ProntoForms implementation globally by 3,500 subscriptions for a total of over 9,000 subscriptions to support asset installation and preventive maintenance service across multiple business units.
ProntoForms enables their technicians to service devices effectively and in compliance with device- and jurisdiction-specific regulations. Prior to this expansion, the company had implemented ProntoForms’ solution throughout North America, EMEA, Latin America, and parts of APAC.
With a single ProntoForms workflow able to handle maintenance for an entire product line, field engineers’ work is greatly simplified by guiding them through a wide range of scenarios. ProntoForms’ mobile and cloud integration with a leading field service management system and a leading customer relationship management platform enable a best-of-breed solution.
Low-code tools enable the customer’s non-technical, business users to build and maintain ProntoForms for multiple product lines. Workflow features like ProntoForms Teamwork and data collection features like Answer Exceptions enable business technologists to build workflows that address the challenges of installing and maintaining complex medical assets. This facilitates work that spans multiple days and requires the input of multiple engineers. It also enables effective assessment of “hard” and “soft” device failures, which is key to optimizing asset uptime and compliance.
“This expansion is a great example of the value we continue to provide for global medical device manufacturing organizations and a testament to our land and expand strategy with our enterprise clients,” says Alvaro Pombo, founder and chief executive officer of ProntoForms. “In a high compliance environment with assets whose uptime is critical for the health of patients, we empower field engineers across the globe to more easily provide compliant preventive maintenance service that reflects their contextual location’s requirements and language.”