Getting faulty imaging devices repaired and back to optimum performance just got easier for imaging service professionals—and faster.

Pittsburgh-based Innovatus Imaging has launched Innovatus Imaging Mobile, the first mobile application of its kind in the imaging device repair industry that allows imaging service teams to set up diagnoses and repair services for ultrasound probes and MRI coils wherever they have phone service. This new app is available for free at both the Apple and Android app stores and will provide imaging service professionals the power to exceed expectations, company officials say.

“It’s no secret that the speed of repairs is mission critical,” says Cam Conklin, vice president of global sales and marketing for Innovatus Imaging. “Often times, delays happen when imaging service professionals are out of the office and can’t get online or get stuck holding for customer service for a supplier. This app is designed to eliminate both of these issues by enabling anyone to get diagnostic and repair orders in the queue wherever they have mobile phone service.”

Features of the Innovatus Mobile App include:

  • The ability to view sample photos of damaged products to better describe the issue
  • The ability to upload photos of damaged parts of ultrasound probes and MRI coils
  • The ability to request a loaner
  • The ability to chat live with an Innovatus team member
  • The ability to arrange for service in seconds

“By giving imaging service professionals the ability to get equipment in a diagnostic and repair queue from anywhere anytime, we are pleased to simplify their jobs and make it easier to provide access to critical medical devices for clinicians and patients when they need them most,” says Conklin.