In late 2017, Nuvolo, a cloud-based enterprise asset management (EAM) company in Paramus, N.J, inked a deal with GE Healthcare to manage its 3 million-plus medical devices. On the heels of this announcement, Nuvolo CEO Tom Stanford sat down with 24×7 Magazine to discuss why this news is noteworthy and what implications it has for the medical device sector.
24×7 Magazine: How does GE Healthcare plan to use the Nuvolo EAM platform to manage its medical devices?
Tom Stanford: GE Healthcare will rely on the platform as one single system of record for work order management, parts management, customer contract management, knowledge management, cybersecurity protection, and many other mission-critical service management activities. The Nuvolo EAM platform delivers massive scale and global cloud infrastructure to support millions of devices now with the expectation for millions more in the future as GE Healthcare’s customer base grows.
24×7 Magazine: Are healthcare technology management (HTM) teams succeeding with their service management modernization strategies?
Stanford: HTM team leaders continue to be challenged in their ability to affect change in deeply entrenched organizational structures. Progress in this area will result in modernization strategies accelerating rapidly in 2018. For Nuvolo, we are through the early adopter phase for cloud-based EAM. With industry leaders like GE Healthcare adopting the platform, larger healthcare providers will likely follow. We believe clinical engineering leaders will come to appreciate previously unachievable levels of modern workflow and automation, designed to make their jobs easier and service management more effective.
Modernization is also necessary with a pervasive cybersecurity threat facing healthcare providers and the patient care lifecycle. After all, medical device cybersecurity requires greater oversight and the adoption of a trusted platform for risk mitigation.
24×7 Magazine: How are HTM teams using analytics to achieve their goals?
Stanford: Data means everything to HTM teams. Using a cloud-based platform as an aggregation point with a modern, robust reporting and analytics engine allows HTM teams to use analytics in real time to drive important every day decisions within the clinical engineering environment.
24×7 Magazine: What are some new ways you see HTM teams using cloud-based solutions a year from now to manage medical devices?
Stanford: The game changer in 2018 will be broad market adoption of cloud-based platforms to address the pervasive cybersecurity threats associated with network-connected medical devices.