ECRI, an independent patient safety organization, announces the winners of its inaugural 2021 Alerts Impact Award for excellence in recall management. ECRI’s annual award recognizes its Alerts Workflow members for the impact their recall management programs are having on patient safety, efficiency, and compliance.

“Effective and efficient tracking of important safety notifications is critical to overall patient safety,” says Michael Argentieri, ECRI’s vice president of evaluation and safety. “Our congratulations to these organizations for demonstrating improved outcomes, increased efficiencies and processes, and excellence in safety and compliance.”

ECRI named the following winners and finalists at their recent 2021 Alerts Workflow User Group Meeting. 

2021 Winners

  • Eskenazi Health—Indianapolis,
  • St. Luke’s Health System—Boise, Idaho
  • WellSpan Health—York, Pa.

2021 Finalists

  • Intermountain Healthcare—Salt Lake City
  • Baptist Memorial Health Care—Memphis, Tenn.
  • Dignity Health (CommonSpirit Health)—Phoenix

Submissions were judged based on program impact and adherence to ECRI’s best practices for recall management, including leadership and policy, interdepartmental coverage, program compliance, and oversight/reporting processes. 

The three award winners were each able to achieve close to 100% compliance with their recall requirements. MaryEllen Pfeiffer, DO, a leader from one of the winning organizations, commented that WellSpan Health is proud to have accomplished that goal in the midst of a global pandemic. “One important key to our success is that our recall management process is patient safety focused, a significant driver from a clinical perspective,” adds Pfeiffer, senior director of patient safety, WellSpan Health. 

ECRI’s Alerts Workflow membership provides tools that enable healthcare providers to improve efficiency in monitoring and managing thousands of medical device and pharmaceutical alerts, in many cases weeks and months in advance of FDA recall notifications. Members report a 50% to 90% reduction in time spent managing nearly 3,000 alerts and recalls issued each year. 

The Alerts Workflow program can standardize and automatically match recalls to inventory, segregating and highlighting those alerts that are of highest relevance and impact. Personalized dashboards track recall activities in real time, facilitating greater collaboration across departments, facilities, and health system networks.

For more information about the ECRI Alerts Workflow Impact Award or ECRI’s Alerts Workflow membership, visit