Healthcare CMMS launches new app with streamlined, customer-centric functionality.
FSI, a provider of healthcare CMMS, announced the launch of FSI Inbox, a new mobile app built on top of its application, CMS. Inbox is designed to offer a simplified mobile experience focused on helping technicians boost productivity related to work order completion.
As FSI explains, changing dynamics in the healthcare workforce require a focus on building software tools that meet users within their requirements and drive efficiencies. The combination of an aging workforce and an influx of newer tech-savvy technicians mean that software tools need to accommodate both sets of users. In addition, these tools must help hospitals mitigate broader challenges like budget cuts and resource constraints by providing technology solutions that drive efficiency.
“Technicians seek a faster, easier way to complete their work orders,” says Chris Lang, vice president of product and strategy at FSI, in a release. “FSI Inbox focuses on delivering an experience similar to checking one’s email—giving technicians an opportunity to get in and get out so they can focus their time on doing the work they need to get completed.”
FSI Inbox serves as a companion app to Tech, FSI’s mobile application that provides full-service access to FSI’s CMMS. Upon logging into FSI Inbox, users see an email-like interface which gives them an option to sort work orders in a way that supports how they manage their day. With minimal clicks, users can complete work orders, log time, and add any additional notes in seconds.
“Our customers often have less resources, which means they need to find opportunities to be more efficient,” says Shawn Hewitt, senior product manager at FSI, in a release. “And in doing less with less, our application needs to meet them at a place where they can focus on the work—meaning, using software that has fewer clicks, less time training, and more time doing. That was our goal in building FSI Inbox.”
FSI Inbox in Action
In the months leading up to the release of Inbox, the FSI team met with several current customers as part of an Early Adopter Program. The FSI product team utilized feedback to develop the final product, ensuring an easy-to-use tool that checked the boxes for technicians in the field.
“Inbox is FSI’s next step in simplifying the work order flow process for technicians, providing for faster data entry by the field technician while maintaining data integrity for leadership evaluation of KPI’s and benchmarking metrics,” says Paul Kitzmiller, facilities system analyst at Penn State Health, in a release.
Hewitt adds, “At the end of the day, it’s about much more than simplifying the interface; it’s about empowering technicians to focus on the work itself, not managing the software.”
FSI Inbox is now available for free to all FSI customers on the Apple iOS and Android App stores.
Photo caption: FSI Inbox
Photo credit: FSI
