The platform automates calls, messages, and web chats for tasks like appointment booking, reminders, payments, and triage, reducing hold times and freeing up staff time.
Yosi Health has launched a new AI Voice Agent for its digital front-door platform, designed to bring phone, Short Message Service (SMS), and web chat automation to patient intake, appointment management, and post-visit communications. Built for clinics and ambulatory practices, the system combines deterministic, rule-based voice automation with constrained conversational artificial intelligence (AI) to improve throughput and shorten hold times.
The Voice Agent is designed to handle routine workflows such as scheduling, reminders, frequently asked questions, and point-of-service payments by drawing available appointment slots directly from a practice’s scheduling system in real time. The system also performs safety-focused triage by listening for pre-defined “red-flag” language, like chest pain or severe bleeding, to trigger clinic-approved escalation logic. This can involve routing the caller to a nurse line, prompting an urgent visit booking, or instructing the caller to seek emergency care.
Every interaction is logged with a complete audit trail, providing staff with a full transcript, verified patient context, and a record of actions taken.
“Delivering AI that clinics can trust starts with removing ambiguity,” says Hari Prasad, CEO of Yosi Health, in a release. “We designed our Voice Agent to operate on deterministic, rule-based logic so it never invents information. If the bot can’t confirm an action, it asks for confirmation or seamlessly routes the call to a human with full context. That approach protects patients, reduces front-desk friction, and gives staff back time for care.”
Integration and Security Specifications
The AI Voice Agent integrates with major Electronic Health Records (EHRs) and practice management systems to handle patient phone inquiries related to scheduling, medication refills, payments, and general questions. Key features include omnichannel handoffs between phone, SMS, and web chat; real-time eligibility checks; and secure point-of-service payment capture.
For compliance and security, the platform is built on an enterprise security posture that meets industry standards for healthcare data protection, including Health Insurance Portability and Accountability Act (HIPAA) safeguards and SOC 2/PCI controls. Full audit trails and transcript capture are included to support clinical and compliance workflows.
“Clinics don’t need a conversation partner that sounds clever; they need automation that is safe, accurate, and auditable,” Prasad adds in the release. “Our approach balances conversational convenience with deterministic rules and human escalation so practices can deploy AI with confidence rather than risk.”
The solution is currently live with a set of early adopters and is planned to expand this year to include SMS and web chat AI enhancements, expanded intake automation, and configurable post-visit outreach workflows.
Photo caption: AI Voice Agent
Photo credit: Yosi Health
