Royal Philips medical systems division has earned top ranking in overall manufacturer satisfaction in the annual IMV ServiceTrak surveys. It was rated number one in overall performance for patient monitoring systems and ultrasound all systems, comprising radiology/OB-gyn and cardiology instruments.
In independent surveys by IMV Limited, customers were asked to rate manufacturers of ultrasound and patient monitoring systems on a broad range of factors across the life of the product. In the category of patient monitoring service and performance, Philips led with 20 number-one rankings, and for ultrasound all systems service and performance it led in 15 categories including service engineer performance, emergency response, help desk telephone support, and remote dial-in diagnostic support.
Respondents for the ServiceTrak survey – a recognized survey in the health care industry – are drawn from a randomized database of United States hospitals and imaging centers.