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Maybe a tube blew at 24×7?
Part of the original ENIAC computer — built in 1945 — is displayed on the first floor of the Moore School of Electrical Engineering at the University of Pennsylvania.
I’d rather be in Philadelphia
Oops! (Re: “Improving Computer Reliability” in March.) ENIAC was built (and still resides) at the University of Pennsylvania (also known as “Penn”) in West Philadelphia, not the Pennsylvania State University (also known as “Penn State”).

Confused yet?

Lou Schonder
Phila. Area Medical Inst. Association

Gullible’s Travels
In response to the 24×7 April 2000 Soapbox, “Tricks of the Trade.” This article was supposed to be a comedy, right?

The fact that there are individuals representing our profession (or any other) that do not portray professionalism in action or demeanor is something we all have to deal with at one time or another. To read an article in a trade magazine, which represents my colleagues and myself, that is instructing BMETs how to make customers think you know what you are doing when you don’t know what you are doing is outrageous! What kind of example is this setting for our interns and ‘new’ BMETs? What message is relayed to our customer that reads a copy of this article?

Maybe I am wrong. In this fast paced changing world of technology I continue to work hard and study hard. Admit when I do not know, assure my customers that I have the capacity to find out what I need to know and take care of the situation.

Perhaps what I should do is drop out of school, quit working so hard and read “Medical Device Repair for Dummies” in the Men’s Room (when no one is looking of course).

Please tell me this article was supposed to be a joke.

Randolph Cremer, CBET
Deborah Heart & Lung Center
Browns Mills N.J.

Of course it was a joke! The Soapbox author used satire to expose undesirable customer service traits.
Try reading Jonathan Swift or Mark Twain when you’re in the Men’s Room.

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Send your letters (200 words maximum) to: Editor, 24×7 Magazine, 295 Promenade St., Suite 2, Providence, RI 02908-5720. Fax: 401-455-1555. Or, via e-mail at 24×[email protected]. All letters are subject to editing for both space and clarity.