Konica Minolta has introduced AeroRemote—a cloud-based, active monitoring solution that detects and reports critical and ongoing performance issues with the company’s AeroDR wireless flat-panel detectors. Such technology allows for immediate intervention in urgent situations and enables HTM professionals and clinicians to detect user issues earlier.

Further, AeroRemote produces monthly reports, by system and user, detailing usage and personnel productivity. It also gathers hardware status to prescribe actions before an unexpected issue arises via predictive analytics, saving downtime by scheduling service before problems occur.

In addition, real-time monitoring of system parameters and events—from drop detection to component performance—lets users make faster and better-informed support decisions. Additionally, such offerings encourage proper user handling by alerting managers when a digital radiography panel has been dropped and sending diagnostic information on panel performance via the panel check tool.

“AeroRemote reflects the transformation of service that’s underway,” says Steven Eisner, Konica Minolta’s senior product marketing manager. “It represents an important step in proactive management by providing more data to make better service and usage decisions that can reveal a lot of information, improving productivity and maximizing patient safety. For users of our AeroDR Systems, this moves the support needle from reactive and preventive to predictive and prescriptive management.”