The space, located at PartsSource’s headquarters in Ohio, aims to help healthcare professionals increase mission-critical asset availability and improve equipment service.
A new Customer Experience Center designed to support healthcare technology management (HTM) professionals has opened at the PartsSource headquarters in Hudson, Ohio.
This new space provides HTM professionals with practical learning and demonstration experiences to enhance healthcare equipment management, improve operational efficiency, and provide solutions to the challenges faced by healthcare providers managing mission-critical assets.
The new Customer Experience Center provides real-world insights to help healthcare leaders reduce costs, mitigate risks, and enhance the clinical availability of their equipment through integrated evidence-based supply chain solutions. It also offers industry-specific training and demonstration opportunities designed to build expertise, improve operational efficiency, and strengthen equipment management.
The center features the College of Biomedical Equipment and Technology’s (CBET) new HTM Training Center of Excellence – North, an on-site classroom and biomed laboratory where healthcare professionals and technicians can receive hands-on training and practice repair procedures on portable medical devices. This new space aims to help address the growing demand for skilled technicians by combining training from CBET, Radiological Service Training Institute (RSTI), and NVRT Labs.
Addressing Labor Shortages
In a 2024 survey, 63% of HTM leaders cited labor shortage as their most significant challenge. These training settings and tools aim to empower participants to better manage, diagnose, and repair healthcare equipment, minimizing downtime and improving clinical asset availability across healthcare facilities.
“At PartsSource, we are committed to reducing the cost of healthcare while improving the reliability and readiness of mission-critical equipment. Our new Customer Experience Center is designed to provide our customers with real-world, actionable insights, to reduce operational costs, mitigate risk, and improve the clinical availability of their equipment,” says Phil Settimi MD, MSE, president and CEO of PartsSource, in a release. “This space will help healthcare leaders understand how to apply our integrated evidence-based solutions in parts, service, talent, and asset management to achieve tangible savings, increased productivity, and ultimately improve clinical capacity within their communities.”
Real-World Experience with Critical Equipment and Care Environments
CBET’s new HTM Training Center of Excellence – North, designed in collaboration with PartsSource, hosted its first students for a three-day infusion pump training course starting May 13. Upcoming summer course offerings include medical equipment technician, infusion pumps, ventilators, and sterilizers. The new space features the latest equipment and technologies, allowing healthcare professionals to see firsthand how they can apply technology tools and solutions to streamline workflows, reduce equipment downtime, and improve patient care.
“Partnering with PartsSource plays a vital role in helping us fulfill our mission to provide industry-specific education and training in HTM and information technology, aligned with the changing needs of the healthcare industry,” says Richard Gonzalez, president of CBET, in a release. “We’re proud to collaborate with PartsSource to introduce this Customer Experience Center and Training Center of Excellence, which will provide hands-on learning and demonstration opportunities designed to build expertise, boost operational efficiency, and strengthen healthcare equipment management.”
The Customer Experience Center showcases critical areas of the hospital environment, including operating rooms, surgical suites, emergency care areas, and imaging and radiology practices. The goal is to cover the full spectrum of the critical care environment, from asset operations to facilities, enabling hospital executives and technicians to experience and understand how to maximize the value of PartsSource technology-enabled solutions for equipment management from the ground up.
This new space, located in the PartsSource Hudson headquarters, is open to customers, healthcare professionals, and other members of the healthcare community. Visitors are encouraged to schedule a tour.
Photo credit: PartsSource
