The new platform offers service teams pre-built agents for troubleshooting, parts ID, IoT, and more—plus tools to build custom AI agents tailored to their workflows.
Aquant, a provider of artificial intelligence (AI) for organizations servicing complex equipment, announced the launch of its Agentic AI Platform, an evolution of its existing offering that allows service organizations to create, integrate, and deploy custom AI agents tailored to their operations and challenges.
According to Aquant, service teams have historically faced a tradeoff between rigid, pre-configured vertical solutions and general-purpose AI platforms that lack deep service expertise. The company says its newly launched Agentic AI Platform aims to bridge that gap by offering a flexible, domain-informed solution designed specifically for service organizations. The platform allows users to:
- Use Aquant’s pre-built service agents, such as troubleshooting, knowledge search, parts identification, IoT, call assist, and more.
- Build custom AI agents directly within Aquant, leveraging the company’s tools, data models, and service expertise.
- Bring their own internally developed agents and seamlessly integrate them into Aquant’s environment, combining proprietary innovations with Aquant’s service intelligence.
- Integrate Aquant’s agents into their existing AI ecosystem, ensuring flexibility and interoperability with other enterprise systems and tools.
“Every service team faces unique challenges, and rigid AI solutions rarely match the complexity of real-world operations,” says Assaf Melochna, president and co-founder at Aquant, in a release. “With the Agentic AI Platform, we’re removing barriers and giving organizations the freedom to deploy AI tailored specifically to their equipment, their processes, and their customers, all while leveraging the unmatched domain expertise built into our technology.”
Aquant says its Agentic AI Platform is designed to address the growing complexity of service environments, which are shaped by rising customer expectations, advanced equipment, and the push for greater efficiency. The platform incorporates service-specific language and workflows to reduce training time, integrates with both simple and complex tech stacks, supports deployment across multiple channels, and uses a Retrieval-Augmented Conversation layer to generate responses aligned with key business outcomes.
While Aquant is rooted in traditional service use cases, the new platform opens the door for organizations to create agents that tackle broader business challenges, including:
- Fetching live IoT or telemetry data for predictive maintenance
- Retrieving technical bulletins or service updates for specific equipment
- Supporting workflows in training, compliance, HR, or reporting
“Our vision is to make AI truly work for teams responsible for servicing complex equipment, not just as a tool for answering questions but as a flexible, powerful engine that can drive innovation and competitive advantage,” says Assaf in a release. “This platform gives our customers the tools to solve today’s challenges and invent the future of service.”
Photo caption: New Agentic AI platform dashboard
Photo credit: Aquant
