The collaboration aims to improve equipment uptime and reduce service cost variability across 38,000 devices.
WakeMed Health & Hospitals and PartsSource are collaborating on an enterprise clinical asset performance model designed to improve equipment uptime and reduce service costs. The multi-year partnership has delivered measurable improvements across the health system’s fleet of more than 38,000 devices, according to a press release.
Clinical assets are often managed through a mix of service contracts, third-party vendors, and in-house teams. A PartsSource analysis indicates that hospitals manage an average of 146 service contracts, which can represent more than half of a clinical engineering department’s budget.
WakeMed implemented the PartsSource PRO platform to unify asset visibility and service orchestration. The system provides real-time data on asset health, utilization, and service status, allowing for standardized decisions across various vendors and sites.
“Healthcare organizations don’t have a parts problem or a service problem—they have a control problem,” says George Reed, clinical engineering director at WakeMed Health & Hospitals, in a release. “We now operate with real-time visibility and coordinated decision-making across our entire fleet. That changes how we manage uptime, cost, and capacity.”
Since the implementation, WakeMed has reported $7.02 million in cumulative net savings, which represents approximately 31% in sustained annual savings. The health system also saw a $900,000 reduction in service cost variability, which previously ranged between $5 million and $6 million annually.
The collaboration also involved the development of Asset Uptime, a platform that unifies asset telemetry and supply chain intelligence to provide predictive insights and operational visibility.
“WakeMed is demonstrating what happens when clinical asset performance is managed as an enterprise system,” says Brad Casemore, chief customer and growth officer at PartsSource, in a release. “This model replaces fragmented execution with coordinated control—delivering measurable gains in uptime, cost efficiency, and capacity.”
The results of the partnership will be presented at MD Expo Baltimore on April 9.
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