DirectMed Acquires Technical Prospects
DirectMed has acquired Technical Prospects, a provider of parts, training, and support for medical imaging equipment.
Tag: service and repairs
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Service Intelligence: Relief for Field-Service Pain Points
Leaders of medical device field-service teams are paying attention to ways they can help professionals build skills for consistent performance. Here is how.
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Colorado Could Become First State with ‘Right to Repair’ Law For Powered Wheelchairs
If the bill passes in Colorado, it would be a first state in the nation to allow consumers to repair powered wheelchairs
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DirectMed Acquires Technical Prospects
DirectMed has acquired Technical Prospects, a provider of parts, training, and support for medical imaging equipment.
Global Medical Device Manufacturer Rolls Out ProntoForms to Over 800 Field Technicians
ProntoForms’ capabilities to send data between apps without a network connection and to complete and submit work offline were critical for their ultimate deployment of ProntoForms.
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Omega Medical Imaging Spins Off Medical Equipment Service Company OMI MedTech
The new spinoff medical equipment service company OMI MedTech operates primarily in the greater Central Florida area.
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Agiliti Acquires Northfield Medical Inc.
Northfield Medical provides service and repair of medical devices, specializing in the repair of endoscopes, surgical instruments, and other operating room equipment.
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Canon Medical Recognized with IMV ServiceTrak Best OEM Service Award
According to IMV, Canon Medical’s R&F service outperformed other vendors in the areas of overall service performance, service follow up, availability of replacement parts, OEM preventative maintenance, and effective escalation.
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Remote Service is the Latest Competitive Frontier for Medical Device Manufacturers
Mark Villanova of Dedicated Computing sees service as a competition. He shares how manufacturers can win at providing remote medical device diagnostics services, including carefully observing the reliability of products and rating responsiveness and ease of access to support.
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Viewpoint: Analyzing Excessive Repairs
Repair activities—aka: service on demand—can be disruptive to both the provision of clinical care and the operation of HTM departments, asserts biomedical engineering educator William A. Hyman in this CE Perspectives column. Here, Hyman explains why “excessive” repairs can be problematic on many levels.
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Summit Imaging Adds Service for Portable Ultrasound Machines
Summit Imaging announced that the company is expanding its services to support portable ultrasound systems. The move is intended to provide clinical engineers who have adopted portable machines with rapid, end-to-end customer support.