Thousands of customers have called Agilent Technology’s Medical Response Center in Atlanta since the facility’s phones started ringing in the early 1980s, so we decided to give you a peak at what goes on at the other end of the line, and a chance to meet some of the people waiting for your call.

Voices of Experience

A Look Inside Agilent’s Medical Response Center

Welcome to the third millennium, where Agilent Technologies customer support engineers at the company’s Medical Response Center (MRC) employ the latest call center technology and management savvy to create an effective link between on-site and remote support.

To purchase the full text of this article, click here…